Conversations can impact how we feel about ourselves and others, as well as who we work for and how we fit in.
If you have ever left a meeting feeling unheard you will know how negatively even a brief conversation can affect you. Conversely, if you have ever emerged feeling victorious, it is quite possible that others may not be similarly overjoyed, even if they say they are onboard. The fact is, neither situation is good for business or good for you.
Judith E. Glaser, in her recent book Conversational Intelligence, describes how good-quality conversations are the building blocks of success. "To get to the next level of greatness depends on the quality of the culture, which depends on the quality of relationships, which depends on the quality of conversations. Everything happens through conversations," she says.
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